The dashboard future
We live in a dashboard world, at least if you are living in the virtual online world like me. Everything from posts on Facebook, Tweets, and even the blogging I’m doing now is done from a dashboard. There are a lot of old trends being called new and the biggest of them is the dashboard. Lets be honest dashboards are nothing new and in the olden days (yea I’m old) we called them portals. I remember being a part of one of the first portals for e-commerce when I worked for Digital River. As portals evolved they gained a lot more functionality, a lot more purpose and now can actually offer real value. Portals from the days of old were found in intranets (company billboard portals) or online in the form of sites like Yahoo that built services around search using a portal or dashboard approach. Well, the portal has certainly evolved and we now live in a dashboard world. Everything is turning into a dashboard on the web!
The purpose of this post is to examine where dashboards are going, why some will work and why some will fail. Who knows you might have your own idea for a new dashboard after reading this. We are certainly in the infancy of dashboards and what they can become. So get creative, we need better experiences.
So where are dashboards going? Well, my best guess is growing in popularity and largely fueled by the massive growth of the social web of people, things, places and devices. Dashboards are the logical aggregation point of data. In fact, you can see the data aggregation trend playing out in today’s most popular dashboards. For instance – YouTube does what? It aggregates video. Facebook does what? Aggregates your friends and social. CNN.com does what? Aggregates your news from around the world. WordPress does what? Aggregates your blogs (thoughts, opinions, etc.). Spotify or Pandora does what? Aggregates music in new ways. Each one of these are dashboards that aggregate large silos of data, for specific markets and grow through social means in a web of things or soon to be a web of BIG DATA! To me the killer app will be dashboards that aggregate other dashboards into a master-dash. A central place that brings everything into one location. Facebook is slowly moving in that direction. It’s obviously treading softly because as they have found “fast change” doesn’t go over well as people are used to a certain way of doing things and disrupt that harmony there will be a mutiny! That’s why Facebook has to adopt a dashboard approach that lets the user “manipulate” the dashboard, customize and create the experience they want. We need to learn from Microsoft who built the ultimate dashboard – WINDOWS? It’s the best selling piece of software in history because for the most part it’s fully customizable dashboard that has fabulous support. The portal makers of today need to merely look to the past to see the future. History repeats itself in different manifestations. The portals of the future will be nothing more that OS’s in the cloud.
Another trend playing out in the dashboard world is artificial intelligence. To me the single greatest opportunity in the portal world revolves around artificial intelligence and the ability to let computers search, find and recommend data based on what you regularly search or view. Computer through AI can learn your patterns, what you like, what kinds of information you need and then get it for you before you need it. The predictive aspects of AI are really exciting. I believe in the not so distant future you will have one customized portal, that is your connection to the web of things, people, devices and physical world. Yes, I said physical world because companies like Smart Things (www.smartthings.com) a great Minnesota company are connecting objects in the physical world into the Internet. A thing they call the physical graph. So as we developed dashboards we need to keep in mind the unlimited possibilities of displaying all kinds of data in all kinds of exciting ways. Even things in the real world.
So what will make a good dashboard and why will some fail? It’s like anything – people are drawn to things that are fun, easy to use, solve problems and have functionality. The most used and best dashboards in the future will have great experiences….period. Freedom of choice is key because most of today’s users want total control, total connection and features that give them a bevy of options to manipulate experience. If you try forcing a user to use what you think they want you will die. Customization is incredibly important to any dashboard. Also, lets be honest just as with anything in the market success will ultimately come down to brand, curb appeal, and how it’s marketed. If you miss the market, you will miss the rewards. The dashboard makers of the future need to divorce the technology and marry the market.
I don’t have all the answers but I know we are in store for some exciting things in the future and it will revolve around the dashboard. Right now the Internet is a very big place and the dashboards of the future will make sense of all the information, intelligently, without user intervention and will get you what you want, when you want it. That’s the key to the new web of everything in a portal driven world.